GINKGO NECKLACE - MONTJUIC

Order Tracking

Orders for jewelery ready for delivery are processed within 48 hours, while for personalized or pre-booked jewelery orders, production can take from 2 to 4 weeks.

After purchase, you will receive a confirmation email with the tracking code and link to track the shipment.

Shipments to Italy and European Union countries take place via courier or Poste Italiane (express registered mail), while for non-EU countries they are made with Poste Italiane and are always traceable.

Shipping Costs

Shipping to Italy with SDA courier costs €7.

For European Union countries the cost is €13 up to 350g, with shipping via UPS or Poste Italiane.

For non-EU countries, the price varies according to the area:

Zone 2 (America, Africa, Asia): €20 up to 350g.

Zone 3 (Oceania): €25 up to 350g.

Shipping costs are calculated and clearly shown at checkout before order confirmation.

Shipping Times

Deliveries to Italy take 1-2 working days.

For European Union countries, times vary between 2 and 15 working days, to which shipping time must be added.

For the rest of the world, delivery can take 10 to 25 working days, excluding any customs times.

**See all detailed information**

Metal oxidation

Bronze, brass and silver oxidize over time, especially due to the presence of copper. Contact with skin can cause a green halo, but it is a natural and harmless process, easily removable with soap.

How to care for jewelry

Avoid oxidation: store the jewelery in the original packaging or in airtight bags, away from air and humidity.

Water and humidity: remove bronze and brass jewelry before washing; if wet, dry them well.

Chemical products: avoid contact with creams, perfumes and aggressive environments (sea, swimming pool, SPA).

General cleaning: use a soft cloth to polish regularly.

Cleaning of jewelry

Bronze and brass: use a specific product or a paste of bicarbonate and warm water.

Silver: clean with neutral soap, toothpaste or specific products. The more it is used, the more it shines.

Plated jewellery: very delicate, clean only with a soft cloth, avoiding polishing liquids.

Jewelry with gemstones: remove before sleeping, playing sports or housework. Avoid bumps, falls and temperature changes. Keep away from aggressive detergents, soaps, perfumes and creams.

**See the Jewelery Care guide**

Se non sei soddisfatt* del tuo acquisto, puoi restituire l’articolo entro 14 giorni dalla ricezione, come previsto dal Codice del Consumo. Il diritto di recesso non si applica ai prodotti personalizzati su richiesta.

Come effettuare un reso

Invia una richiesta di reso via email entro 14 giorni.

Riceverai istruzioni su come restituire il prodotto.

Spedisci l'articolo a Nokike entro 14 giorni dalla richiesta, con imballo originale e in condizioni perfette. I costi di spedizione sono a carico del Cliente.

Puoi anche effettuare il reso direttamente nel punto vendita  a Firenze: contattaci per accordarci.

Condizioni del reso

Il prodotto non deve essere stato indossato o usato, tranne per verificarne natura e funzionamento.

Resi non conformi potrebbero non essere accettati.

Nokike non è responsabile per smarrimenti o danni in caso di spedizioni non assicurate.

Rimborsi

Il rimborso verrà emesso entro 48 ore dal ricevimento del pacco, senza costi aggiuntivi.

**Leggi di più sui Resi e Rimborsi**