Nokike di Signorino Herika, (hereinafter the Supplier) has its registered office in Florence, and is registered at the Florence Chamber of Commerce REA FI-640688 on 10/11/2015 with the following registration number VAT: 03909550166. The customer ( hereinafter the Customer) is defined as the person identified by the data entered at the time of registration and acceptance of the conditions of sale.

 

Right to privacy

The Supplier informs that it is possible to enter the site www.nokike.com without being a registered user and access information, product data sheets, the basic price list and all those services that do not require the insertion of personal data to be used.

To use the online purchase services, the required data must be entered. The provision of data is not mandatory, but is aimed at establishing and maintaining existing contractual relationships with the Supplier which cannot take place in the event of refusal. In relation to the aforementioned data, the customer can exercise all the rights of Legislative Decree 196/2003.

The data you provide or in any case referable to you can be communicated:

• to external subjects who carry out specific tasks on our behalf (couriers, bookkeeping, tax obligations);

• to banking institutions, for the management of collections and payments deriving from the execution of contracts.

 

Nature of the relationship and cases of non-applicability of the consumer protection rules

In compliance with the provisions of national and community laws currently in force, the economic relationship between the Supplier and the Customer is governed by consumer protection legislation only if the Customer purchases for personal purposes unrelated to his work. Therefore, consumer protection regulations do not apply to relations between the Supplier and the Customer who purchases for purposes related to their work activity, including in particular Legislative Decree No. 185 of 1999 (contracts concluded at distance), Legislative Decree 50 of 1992 (right of withdrawal) and articles 1469 bis and following cc

 

Prices and guarantee

Unless otherwise indicated in writing, all prices indicated are to be understood as "VAT exempt" and expressed in Euros. The validity of the prices indicated is always and only that indicated by the procedure at the same time as the order is sent to the Supplier.

For each order a tax receipt is sent together with the goods or on request the invoice sent together with the goods. The Supplier is not responsible for taxes imposed by other countries.

 

Payment

The customer has the right to choose between different payment methods:

1. Credit Card/Debit "American Express, Diners, Discover, JCB, Maestro, MasterCard and Visa"

2. Paypal

3. Bank transfer

 

Purchase orders

Each order is characterized by a unique code (order number) and contains the indication of the date of forwarding to the system, the detail of the items purchased, the shipping costs and the individual prices, the summary of the total costs including VAT.

 

Prices, methods and delivery times

The Supplier carries out shipments by courier. The transport cost in Italy is set at € 7 for total amounts less than € 100 and is free for higher amounts, for EU shipping from 9.50 € to a maximum of 19 €, for extra EU shipping from 12.50 € to a maximum of 35 €. Prices vary by weight and destination.

Upon receipt of the goods at home, the customer must verify the integrity of the packages and the quantitative and qualitative correspondence with what is indicated in the accompanying document. In the event of discrepancies and / or discrepancies, the Customer will have to write down exactly the same on the transport document (delivery note or waybill) under penalty of forfeiture of asserting their rights in this regard.

The delivery times communicated to the customer correspond to 1/2 working days for Italy and 4/12 working days for EU and extra-EU countries and reflect the information received by the express courier, any delays or discrepancies are to be attributed to the courier himself. Upon departure of the order, an email will be sent to the customer with all the shipping details for online tracking.

 

Shipping complaints and delays

The Customer has the right to communicate any problems (delivery errors, errors or delays in delivery) in writing to the e-mail address noi@nokike.com or verbally to the number +39 3320 8115559, from Monday to Friday according to the following hours: 11am - 7pm.

 

Right of withdrawal

The unsatisfied customer can exercise the right of withdrawal (Legislative Decree 22/05/99 n.185 - consumer protection in contracts concluded at a distance) within the term of fourteen working days from the receipt of the goods: return instructions are available in the FAQ section of our site.

To obtain a refund of the price, the consumer must also return the purchased items to the Supplier's office (after receiving the appropriate indications) within fourteen working days. The Customer has the right of withdrawal without any penalty, the only costs to be borne by the Customer are those relating to the return of the product and not those of the first shipment incurred by the Supplier.

For the correctness of the relationship, the Customer undertakes to keep and store with the utmost care and diligence the products received and for which he intends to exercise the right of withdrawal, keeping them intact together with the original packaging. The costs and risks of the transport for the return are entirely borne by the customer. The return of products that are not intact, deteriorated or without original accessories or equipment will not be accepted by the Supplier and will be returned to the sender with an increase in transport costs. Once the goods have been received in compliance with the above and the necessary checks have been carried out, the Supplier will proceed to reimburse the Customer.

The Supplier undertakes to process the refund procedures for exercising the right of withdrawal, by bank transfer, within 30 working days of receiving the communication with which the consumer intends to withdraw.

 

Guarantees provided by the customer

The Customer guarantees, assuming all responsibility and keeping the Supplier harmless from any prejudicial consequence, that his data, provided upon acceptance of these general conditions, are true and allow to identify the true identity of the Customer who undertakes also to immediately inform the Supplier in writing, also by e-mail, of any variation of the data provided. The Customer is also informed of the need to communicate a valid e-mail address to the Supplier in order to allow the Supplier to forward the order confirmations and any communication.

 

Limitation of liability

The Supplier declines all responsibility for malfunctions, interruptions of services, degradation of services, whether due to force majeure or unforeseeable circumstances, when they are not directly attributable to the Supplier for his willful misconduct or gross negligence.

 

Validity of communications

The Customer agrees that the notification and communications relating to all online services (including those relating to purchase orders) are made by the Supplier in electronic e-mail (e-mail) format and via the Web service, recognizes their full validity and expressly renounces as of now to deny the content of the declarations sent and / or received in electronic format.

 

Complaints

The Customer can forward comments and complaints to the Supplier through:

1. The CONTACTS section of the site, both as a registered and unregistered user

2. The Notes field on each order detail sheet

3. By e-mail by writing to noi@nokike.com

 

Applicable law

For all e-commerce services of www.nokike.com, the law of the Italian State applies exclusively. Pursuant to articles 1341 - 1342 CC, the Customer declares to have read and specifically accepted the clauses referred to in the following articles of the general conditions of sale on the website www.nokike.com: 7 (term of forfeiture to assert the discrepancies); 12 (guarantees given by the customer); 13 (limitations of liability); 14 (validity of electronic communications); e-commerce: privacy protection and data processing information.

 

Declaration

Nokike di Signorino Herika DECLARES to belong to the facilitated tax regime pursuant to art. 1, paragraphs 54 to 89 of Law no. 190/2014 - Flat-rate regime and therefore not subject to VAT or withholding tax pursuant to the provision of the director of the Inland Revenue n. 185820.